Shipping & Returns

Last Updated: August 7, 2026

Thank you for shopping with 99 Line Ranch. We’re a small family-owned business in Hamilton, Kansas, and we want ordering from us to be straightforward. Because our store includes products from multiple vendors, branded merchandise, working-dog supplies, and oversized equipment, shipping and return terms may vary by product.

Shipping

Order Processing

We work to process orders as quickly as possible. Processing times may vary depending on whether an item is stocked by 99 Line Ranch, produced to order, shipped directly from a supplier, or requires special ordering.

Estimated shipping or fulfillment information may be provided on individual product pages when applicable.

Shipping Rates

Available shipping methods and charges are calculated or displayed during checkout based on the products in your order and delivery location.

Some oversized or heavy products, including kennels and other equipment, may require special shipping arrangements or additional freight charges.

Multiple Shipments

Orders containing products from different vendors or fulfillment locations may arrive in separate shipments. You will not necessarily receive every item in your order in the same package or on the same day.

Shipping Delays

Once an order has been transferred to a shipping carrier, delivery times may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

If you experience a problem with an order, please contact us and we'll help determine the best next step.

Local Pickup

Local pickup may be available for eligible products at our Hamilton, Kansas location.

When available, local pickup will be shown as an option during checkout or noted on the product listing. Please wait until you receive confirmation that your order is ready before arriving for pickup.

Returns & Exchanges

We want you to be satisfied with your purchase. Eligible unused merchandise may be returned within 30 days of delivery unless otherwise stated on the product page.

Returned products must be:

Unused and in original condition
In the original packaging when applicable
Accompanied by proof of purchase or the applicable order information

Please contact us before sending a return so we can provide instructions and confirm that the product is eligible.

Non-Returnable Items

For health, safety, customization, or fulfillment reasons, certain products may not be eligible for return. These may include:

Opened food, treats, supplements, or other consumable products
Personalized or custom-made products
Used dog equipment or products showing signs of wear
Clearance or final-sale merchandise when identified as such
Gift cards
Certain special-order products
Products otherwise identified as non-returnable on their product page

Apparel & Made-to-Order Merchandise

Some 99 Line Ranch branded merchandise may be produced specifically for your order.

Because production and fulfillment requirements can vary, return or exchange eligibility for made-to-order merchandise may differ from regularly stocked products. Any product-specific restrictions will be noted when applicable.

Oversized & Special-Order Products

Kennels, crates, large equipment, and other oversized or special-order products may have separate shipping, cancellation, or return requirements.

Please review the individual product listing before ordering. Return shipping, restocking fees, or other charges may apply to certain oversized or special-order items.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order information and photos of the item and packaging when applicable.

We will work with you and, when necessary, the manufacturer, supplier, or shipping carrier to determine the appropriate resolution.

Return Shipping

Unless an item arrived damaged, defective, incorrect, or we state otherwise, customers are generally responsible for return shipping costs.

Original shipping charges are generally non-refundable.

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected.

Manufacturer Warranties

Some products may be covered by a manufacturer's warranty. Warranty claims may need to be handled directly through the manufacturer depending on the product and the manufacturer's requirements.

We'll provide available purchase information when reasonably necessary to assist with a warranty claim.